Contact information
Contact Policy
This Contact Policy explains how to reach us, our response-time commitments, and the information we need to assist you efficiently. By contacting us, you agree to follow this policy along with our Privacy Policy and Terms of Service.
How to Contact Us
- Phone: (715) 483-7235
- Contact Form: Here
- In-Person / Mail: Wakeboss, 2091 US Highway 8, St. Croix Falls, WI 54024
- Support Hours: Mon–Fri, 9:00 AM–5:00 PM CST. Saturday, 9:00 AM - 1:00 PM. Closed Sundays and major holidays.
Our Response Times (SLAs)
We aim to reply as quickly as possible. Estimates below refer to business hours.
| Inquiry Type | Initial Response | Follow-Up Window |
|---|---|---|
| Order Problems (damage, wrong item) | Same business day if received before 2 PM; next business day otherwise | Within 1–2 business days |
| General Product Questions | Within 1 business day | As needed, typically within 2 business days |
| Warranty / Service Requests | Within 1 business day | Full follow-up within 2–4 business days (vendor review may affect timing) |
| After-Hours Messages | Queued for next business day | As above |
Information We Need
Providing complete details helps us resolve your request faster:
Orders
- Order number, full name, and shipping address
- Photos of packaging and product if damaged
Parts & Service
- Make, model, year, and serial number (photos of data plate are helpful)
- Symptom description, steps already taken, photos/video if applicable
Returns
- Order number, item condition, reason for return
- Photos if the item has been opened or installed
Warranty
- Proof of purchase and serial number(s)
- Detailed description with photos/video
After-Hours & Emergencies
We do not guarantee after-hours support unless it is expressly included with your order or service plan. For safety-related emergencies, contact local authorities or the manufacturer’s emergency line if available.
Escalations & Complaints
Reply to your existing email thread with “Escalation Request” in the subject. A supervisor will review within 1 business day and follow up within 2 business days.
Duplicates & Fair Use
Please use one channel per issue. We may close duplicate tickets and keep the earliest open so we can help you faster.
Respectful Conduct
We do not tolerate abusive, threatening, or discriminatory language toward our team. We may refuse or end communications that violate this standard.
Privacy
We handle your personal information per our Privacy Policy. Do not send full payment card details via email or chat. We may request limited information to verify your account.
Accessibility
If you need support in an accessible format, let us know. We can provide phone-based assistance and large-print guidance on request.
Changes to This Policy
We may update this policy occasionally. Last updated: September, 2025.